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Our Commitment to Protecting Your Privacy

Privacy Policy

Last updated: May 19, 2021

CC's Coffee House (“we,” “us,” or “our”) provides this Privacy Policy to inform you about our information processing practices as they apply to ccscoffee.com, myccscard.myguestaccount.com, and our mobile application (collectively, the “Platform”). Please review this Privacy Policy carefully. When you submit information to or through the Platform, you consent to the collection and processing of your information as described in this Privacy Policy.

Collection of information

We may collect the following categories of information:

  • Identifiers (e.g., name, demographic information, birthdate)
  • Contact information (e.g., telephone number, email address, physical address)
  • Payment information (e.g., credit card number, expiration date)
  • Interaction information (e.g., information related to your CC’s Card, membership, marketing preferences, account settings, or products or services you requested from us)
  • Third-party information (e.g., information you provide us about another person when you direct us to send that person a gift card, etc.)
  • Social media information (e.g., information about you, such as shared comments or “likes”)
  • Internet, network, and usage information (e.g., internet protocol address, device type, and other statistics and information about your interactions with the Platform)
  • Employment information (e.g., information provided in connection with employment opportunities)
  • Location data (e.g., the geographic position of your mobile device) (location data may be collected even when our mobile application is closed)
  • Organization and event information (e.g., organization name, tax ID number, nonprofit status)

How we collect information

Whether we collect certain categories of information and how we process them depends on how you use and access the Platform. We obtain the above categories of information from the following sources:

  • From you when you provide us the information
  • From your activities on our Platform
  • From service providers

Cookies

We and our service providers use cookies and web beacons (collectively, “cookies”) to collect and store your information. Cookies are small files stored on your browser, device, or the page you are viewing. Cookies allow you to more easily use our Platform and help us provide and improve it. Service providers may also use cookies to advertise to you based on your past visit(s) to the Platform. Our advertisements may appear on other websites. To learn more about how you can exercise certain choices regarding this type of advertising, please click here.

To learn more about cookies, and how to disable them using your browser settings, please review the “help” menu or customer support sections of your web browser. If you disable cookies, your ability to use our Platform may be limited.

We do not rent or sell your information.

Generally, we use your information to provide the products and services you request. We may also use the information we collect for any of the following purposes:

  • To operate, maintain, and improve our business
  • To provide and improve our Platform
  • To determine your location
  • To communicate with you
  • To maintain and improve our products and services
  • To personalize, advertise, and market our products and services
  • To conduct research and analytics
  • To detect, investigate, prevent, and respond to fraud or any other harmful activities
  • To monitor and analyze trends, usage, and activities in connection with the Platform
  • To comply with our legal and contractual obligations
  • To exercise and defend legal claims
  • As described to you at the point of information collection or handling or otherwise where we are legally permitted or are required to do so

We may use location data to enable location specific personalization and to send mobile application notifications or messages. Mobile application location data usage can be managed here for Android devices and here for iPhones.

We may use a service provider to advertise to you on other websites. Service providers may use cookies to advertise to you based on your past visits to the Platform. Your information may also be converted into anonymous information (i.e., information that cannot be directly attributed to you) that may be disclosed for advertising purposes. Click here to opt-out of this type of advertising.

How we disclose information about you

We may disclose your information as described at the time it is collected or as follows:

  • We may disclose information if you have given us consent to do so.
  • We may disclose information to service providers in order to provide products or perform services you requested.
  • We may disclose information with our service providers to perform the functions for which we engage them, such as hosting and data analyses. We may disclose information as needed to operate other related services.
  • We will disclose information deemed necessary to respond to a subpoena, regulation, governmental request, or other legal or regulatory processes.
  • We reserve the right to transfer information about our users in the event we sell or transfer all or substantially all of our business or assets.

Third-party practices

The Platform may contain links to third-party websites. Please be aware that we are not responsible for the content or privacy practices of other websites. If you visit a third-party website, you are subject to its privacy policy and practices and not this Privacy Policy.

Online payments are processed by a third-party payment processor (Heartland), so please refer to the processor’s terms and privacy policy for more information about how your payment information is processed.

We may offer social sharing features that let you share our content with other media. Your use of these features enables the sharing of certain information depending on the settings you establish with the third party that provides the social sharing feature. To learn more about information processing in connection with social sharing features, please review the privacy policies of the third parties that provide these social sharing features.

Information retention and security

We store information for as long as we reasonably need it to fulfill the purposes for which it was collected. For example, if you create an account, we will store your information for as long as needed to maintain your account, provide the products or services requested, enforce any applicable terms that govern your use of the Platform, and maintain appropriate records to reflect our delivery of products or services to you. We also may retain certain information for legitimate business purposes or as permitted by law.

We maintain appropriate administrative, technical, and physical safeguards to protect your information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. That being said, digital transmission and storage of information is not completely secure and we cannot guarantee the safety of your information.

Children

We do not knowingly solicit, collect, or store personally identifiable information from anyone under the age of 13. In the event we learn that we collected personal information from a child under the age of 13, we will delete that information unless it was collected with the appropriate consent or as otherwise permitted under applicable laws. If parents or guardians believe that we have unintentionally collected their children’s personal information, they may request the deletion of the information by contacting us at guestservices@ccscoffee.com.

Do Not Track

Your browser may allow you to set a Do Not Track (“DNT”) signal indicating that you do not wish your online activity to be tracked. We do not respond to and cannot act on received DNT signal headers.

Opt-out of communications

If you no longer wish to subscribe to our news, alerts, or any similar information sent by us, you can opt-out of receiving such communications by following the unsubscribe instructions included in each communication or by sending us your opt-out request using the “Contact us” section below. If you opt-out, you may still receive communications related to your interactions with us, non-promotional communications, or others as required by law. We may also need to keep information we collected about you to record your decision to opt-out.

Privacy Policy updates

We may change this Privacy Policy from time to time. If we do, we will let you know by revising the date at the top of the Privacy Policy. We encourage you to review the Privacy Policy whenever you use our Platform or otherwise interact with us. By continuing to use our Platform after Privacy Policy changes go into effect, you agree to be bound by the revised Privacy Policy.

Contact us

If you have any questions, comments, complaints, or requests related to this Privacy Policy, please contact us at guestservices@ccscoffee.com. Please include your name, contact information, and the nature of your request so that we can appropriately respond to your communication.

Text Message Terms & Conditions

Last updated: May 19, 2021

What are your mobile terms?

When you provide us with your mobile phone number, you agree that CC's Coffee House may send you text messages, including Short Message Service (“SMS”) and Multimedia Messaging Service (“MMS”), to that phone number. CC's Coffee House may send you up to 4 messages per month. You will receive a confirmation text message, and you may need to reply as instructed to complete registration. Message and data rates apply. Reply STOP to cancel, HELP for help. You agree to receive a final text message confirming your opt-out. You may opt-out at any time by texting the word STOP to 833-536-1133. For help, send a text message with the keyword HELP to shortcode 833-536-1133. Texts may be sent through an automatic telephone dialing system. You agree to notify us of any changes to your mobile number and update your account with us to reflect this change. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

How do I sign up for these text messages?

All you have to do is text ”CCs” to 833-536-1133. (Up to 4 messages per month, message and data rates may apply, and you can always text HELP for help & STOP to cancel.) When you opt-in to the service, we will send you an SMS message to confirm your signup.

If at any time you forget what keywords are supported, just text HELP to 833-536-1133. After you send the SMS message HELP to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

How do I opt-out of these text messages?

You can cancel the SMS service at any time. Just text STOP to 833-536-1133. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Will I be charged for the text messages I receive?

Standard message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 4 messages per month. If you have any questions about your text plan or data plan, contact your wireless provider. For all questions about the services provided through the number 833-536-1133, you can send an email to guestservices@ccscoffee.com.

Supported wireless carriers

***This service and the carriers are not liable for delayed or undelivered messages***

United States

We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Canada

Bell (including NorthernTel, Solo Mobile, and Telebec), Fido, MTS, Rogers, SaskTel, Telus (including Koodo Mobile and Public Mobile), Videotron, Virgin Mobile, and Wind.

Age Requirements

Children under the age of 13 are not allowed to sign up for CC’s text messages. In the event we learn that we collected personal information from a child under the age of 13, we will delete that information as quickly as possible.

Privacy Policy

Please review our Privacy Policy, available here. It explains how we collect, use, and disclose information about you when you access or use our websites and mobile application. When you submit information to us, you consent to the collection and processing of your information as described in our Privacy Policy.

Mobile Order Policies

Last updated: March 7, 2022

Refund Policy

We always strive to serve our products according to strict standards of quality and accuracy. If for some reason we have provided you with an incorrect order, please contact us by telephone or by coming into the store as soon as you notice the discrepancy so we can address the issue.

We offer replacements when appropriate and when that is not a suitable solution for a particular situation, we provide both full and partial refunds. Please note, when paying by credit card, refunds may take up to 5-7 business days to process to your account.

We also appreciate feedback if you are otherwise unsatisfied with your order. We strive to always take care of our customers and resolve any issues as best as we possibly can.

Security Policy

We use Secure Sockets Layer software to secure commerce transactions. This software encrypts your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Your credit card information may be stored on file to let you order more easily in the future. Your credit card information will be stored in accordance with Payment Card Industry standards.

Privacy Policy

To view our complete Privacy Policy, please click here. When placing online orders, your information will be collected for purposes of fulfilling your order. This information may also be used by us for marketing purposes to provide you with our latest information and offers. You may opt-out of any marketing. We do not sell or rent your information.